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Frequently Asked Questions

What ages do you teach?


We teach children from 4 months of age, through to pre-competition level. We also teach adults who are complete beginners, those who wish to brush up on their technique, or train for an event.




How many swimmers are in a class?


Tiddlers - 12 children per class, each accompanied by a parent or guardian in the water; Turtles - 8 maximum per class; Octos - 6 maximum per class; Top Squad - 6 maximum per lane; Mini groups - 5 maximum per class; Personalised lessons - 1:1 or 2:1.




How long are lessons?


Lessons are held once a week and are normally 30 minutes long. Top Squad sessions are 45 minutes long.




How do the mini group and personalised lessons work?


Our mini group lessons offer a more focused session for those who would like additional attention, or who would prefer a more gentle introduction to the main group lessons. Personalised lessons are designed to provide very focused tuition for adults and children alike, who either wish to develop particular skills, or who are new to the water and wish to increase their confidence before joining groups.




Do teachers teach from the side or in the water?


Teachers are in the water for all our main lessons, with swimmers, which not only builds greater rapport but provides swimmers with clearer direction and, of course, greater safety.




Can both parents participate in the Tiddler class?


We allow only one parent in the water during our Tiddler classes, to avoid overcrowding the young swimmers, though parents are welcome to alternate the weeks they attend between them if they so wish.




What is your award scheme like?


It is hugely important to us that our skill sets are robust and each one is there to build on those before it, focusing our teachers on developing capable young swimmers with great technique! Our SWiMScheme comprises 10 SWiMStages, beginning with SWiM1 for our Tiddlers, right through to SWiM10 for our Top Squad. A SWiMStage is achieved once each competency is mastered and performed confidently every time. When appropriate, swimmers will also complete distance awards. Our Top Squad aims to improve, develop and perfect the full range of swimming skills and is comprised of Bronze, Silver, Gold and Platinum levels of achievement for Stroke, Speed awards and more. Each swimmer's progress can be tracked through our HomePortal. Access to HomePortal is free, and so are are all award certificates.




What is the water temperature like?


The water temperature at most leisure facilities is set as standard at 87F (30.5C).




What do I need to bring with me?


As well as your swimming costume, you should bring a towel and a swim nappy for those who need one. For smaller children please use double nappies. Please also provide goggles for children over the age of 2 years. We provide floatation aids. We recommend that children - particularly the very young ones - wear wetsuit-type costumes, to help them remain warm during lessons (www.mikes-diving.co.uk is a particularly good provider). For Top Squad swimmers, please also provide a drink.




Can I watch my child's lesson?


There are various places to view your child's swimming lesson within DW Sports Fitness centres, including viewing balconies, viewing walls and via big screen televisions located in the cafe areas. These facilities vary throughout the DW Sports Fitness sites. Viewing of lessons MUST NOT, however, take place from the poolside.




Do you close for school holidays?


Rather than run in terms, our lessons are delivered throughout the year, apart from a closure at Christmas. This ensures continuity for swimmers, which is vital in making great progress.




How do I book lessons?


Call us for a natter on 0845 838 1975 or 07900 564 439. If you prefer, you can email us at info@swimwithmark.co.uk or send us a message now via the tab at the bottom of your screen.




How do I pay for lessons


Lessons are paid for monthly, via a bank card continuous payment, so once set up, you don't need to do anything else.




I don't seem to receive my emails - why does this happen?


Some email providers automatically place our emails into the spam folder when they are received. Check there, then add our email addresses, info@swimwithmark.co.uk and joey@swimwithmark.co.uk, to your address book. You should then receive any emails we send you without problem.




Is there a discount for siblings?


Yes! We apply a 10% discount to your subscription for each additional child who swims with us.




What if I change my mind or need to cancel lessons?


We are confident in what we deliver and hope you enjoy your time with us! You know what suits you best though, so if you decide after your first lesson that you no longer wish to continue your lessons with SWiM, we will return 100% of your subscription fee to you.

If a swimmer wishes to pause their place due to an upcoming planned absence (such as for an operation or planned extended break, lasting three weeks or more), SWiM may hold a swimmer's place at 50% of the current subscription rate.

If a swimmer wishes to cancel lessons, one month's written notice is required. Lessons can still be attended during the notice period.





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