Every last detail...

*Money Back Guarantee
We are confident in what we deliver and hope you enjoy your time with us!  You know what suits you best though, so as per the home page on our website, if you decide after your first lesson that you no longer wish to continue your lessons with SWiM, we will return 100% of your lesson charge to you.

Teachers
SWiM cannot guarantee the same teacher for every session, but will try our best to keep consistency.  All our teachers are ASA or STA qualified teachers, lifeguard trained, have enhanced DBS disclosures and are fully insured.  All SWiM teachers are also fully trained in delivering the 'Swim With Mark' scheme.  Refusal to accept a lesson from a replacement teacher will result in that lesson being forfeited.

Progression
The initial day and time of any swimmer's session is subject to change during their time with SWiM, as the swimmer progresses through the scheme.  Teacher updates on a swimmer's SWiMPortal will trigger class move emails where appropriate.

SWiMPortal
Our SWiMPortal is powered by our system provider iClassPro.  Read more here.

Lesson Fees
Lesson fees are subject to review on the 1st April each year.  Our payment gateway provider is PaySafe: and our lesson charges are processed via continuous payment.  Read more here.

All payment info must be set-up prior to a swimmer's first lesson with us.  Swimmers will not be allowed to participate in any swimming lesson until payment info is set-up.

Lesson charges paid to SWiM only permit a swimmer to take part in a SWiM lesson.  Charges do not permit a parent, guardian or sibling to swim in DW Fitness First pools otherwise.

Re-enrollment
Re-enrollment for the next month of lessons is done automatically via continuous payment.  It is the customer's responsibility to update any changes to the payment info and maintain your lesson charges that fall due on the 1st of each month.  Any changes can be made directly in your account via the iClassPro Mobile App.  In the event a lesson charge collection fails, you will be notified by email and asked to update your payment details via the iClassPro Mobile App.  A further lesson charge collection will be attempted. If a lesson charge remains outstanding after further collection attempt and contact from us, a £5 administration charge is added.

Recommend A Friend
The feedback we receive from our customers is extremely valuable to us and many new swimmers arrive with us via word of mouth.  If you hear about us via a friend of yours, let us know!  At the point of a new swimmer enrolling into a class, a £5 credit will be applied to the account of the customer who recommended us.

Non-Attendance/Cancelled Lessons
In accordance with our *'Money Back Guarantee', if you decide after your first lesson that you no longer wish to continue your lessons with SWiM, we will return 100% of your lesson charges to you, including that for the lesson attended.

Any lessons not attended by a swimmer are forfeited, whether due to illness or holidays.  On occasion, it may be possible for the lesson to be taken in an alternative slot, where availability allows.  Where a request for an alternative slot is made by you as the customer, SWiM will provide you with the times and days of any available slots in equivalent classes.  In the event that no alternative slots are either available or taken up, the lesson remains forfeited.
 
If a lesson is cancelled for unforeseen reasons by SWiM, a message will be sent at our earliest opportunity to both the email address(es) and via push notification to the mobile phone number supplied to us by you.  The message will also be available to view within the iClassPro Mobile App.  It is the customer's responsibility to keep SWiM updated of any changes to the contact details submitted to us on your initial booking.  Any changes can made directly in your account via the iClassPro Mobile App.  A make-up token will be added to all affected accounts, and will allow swimmers from cancelled classes to attend an alternative session, where available, within the following 30 days. 

If a swimmer wishes to pause their place due to an upcoming planned absence (such as for an operation or planned extended break, lasting three weeks or more), SWiM may hold a swimmer's place from week three onwards, at 50% of the current lesson charge.  

Notice
If a swimmer wishes to cancel lessons, we simply require a 30 day written notice.  Once this has been received, we will issue confirmation of the swimmer's final lesson date and the final charge to be taken immediately, to cover any lessons outside of the usual monthly charge (e.g. if notice is given on the 15th of May, lessons can be attended until the 14th June, with a final charge taken immediately to cover lessons from 1st - 14th June.  The usual lesson charge will be cancelled at this point).

Holidays
Any lessons not attended by a swimmer are forfeited, whether due to illness or holidays.  On occasion, it may be possible for the lesson to be taken in an alternative slot, where availability allows.  Where a request for an alternative slot is made by you as the customer, SWiM will provide you with the times and days of any available slots in equivalent classes.  In the event that no alternative slots are either available or taken up, the lesson remains forfeited.

Swimmers will be notified via the iClassPro Mobile App of any planned holiday closures of the office and lessons, such as at Easter and Christmas.

If a swimmer wishes to pause their place due to an upcoming planned absence (such as for an operation or planned extended break, lasting three weeks or more), SWiM may hold a swimmer's place from week three onwards, at 50% of the current lesson charge.  

Medical, Behavioural Conditions and Individual Needs
It is really important to us that we provide the best lesson for each swimmer with us.  SWiM cannot accept responsibility for the medical or behavioural condition or other needs of any swimmer unless a full disclosure of the details has been made through your initial booking prior to commencement of lessons or following any medical or behavioural condition being confirmed during your time with us.  It is the customer's responsibility to keep SWiM updated of any changes to the details submitted to us on your initial booking.

Supervision
Swimmers, parents, guardians, siblings and all other associates must observe the venue's entry rules and respect all other venue rules whilst within DW Fitness First facilities.  Facility staff shall retain the right to refuse admission.  It is imperative that swimmers are on poolside NO MORE than 5 minutes before the commencement of each lesson and must be collected promptly after the lesson has ended.  Children MUST NOT be left unsupervised on poolside prior to the start of their class and a responsible adult must remain within DW Fitness First during the whole of the lesson.

Behaviour
In the event of a swimmer, parent, guardian, sibling or other associate refusing to obey an instruction from SWiM teacher or member of DW Fitness First staff, behaving in an unruly manner towards a SWiM teacher or member of DW Fitness First staff or any other person, or causing damage to pool premises or equipment in those premises, the swimmer shall not be permitted to continue with the lessons.  SWiM shall then reserve the right to terminate the lessons without further notice and without being required to offer any credit or refund to the swimmer and the swimmer shall not be accepted for any future courses.

DW Fitness First staff reserve the right to enforce their own centre rules with regard to behaviour.  Any swimmer, parent, guardian, sibling or other associate behaving in a manner that the centre feel inappropriate or detrimental to other members will be informed as such and may be therefore asked to leave the premises.  Any such behaviour may result in SWiM reserving the right to terminate the lessons without further notice and without being required to offer any credit or refund to the swimmer and the swimmer shall not be accepted for any future courses.

Valuables
SWiM cannot accept liability for the loss of, or damage to, any personal effects brought to any session and you are therefore requested to ensure that no valuable items are brought to swimming lessons.

Conditions of Pool Premises
Whilst SWiM will make all reasonable efforts to ensure that the condition of the pool premises, including the changing rooms, washing facilities, the pool and poolside area are in suitable condition, they do not accept liability for any injury to a swimmer which may be caused by any defect and further advise that any claim arising from such a defect must be addressed to the proprietors of the pool premises.

Transmission of Infections
Any swimmer known to be or found to be suffering from any infectious ailment or condition will not be allowed to participate in the lesson and it is the responsibility of each swimmer or (in the case of a child swimmer) the parent or guardian of the swimmer to ensure that the swimmer is fit and well enough to participate.  SWiM will not accept liability for any infection passed to a swimmer by another swimmer on the course or in the pool.

These Terms & Conditions may be changed at any time, under the discretion of 'SWiM'

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